Privacy Policy

Welcome to Pals.pk!

As part of our mission of helping make commerce better for everyone, PALS and its product/service “Pals.pk” collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information when you are visiting this website. By using any of Pals.pk services, or by dealing with a merchant using pals.pk services, you are agreeing to the terms of this Privacy Policy and, as applicable, the pals.pk Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

Information from pals.pk website visitors and support users

What information do we collect and why?

• From pals.pk website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
• We may also receive Personal Information when you purchase tickets or make other requests to pals.pk via any of our websites.
• From telephone support users, we collect your phone number and call audio.
• From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.
• From forum users, we collect your name, email address and website URL.

We use this information to provide and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

We collect this information when you visit pals.pk-hosted webpages, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

Information from cookies and similar tracking technology

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does pals.pk use cookies and similar tracking technology?

• We use cookies to recognize your device and provide you with a personalized experience.
• We also use cookies to serve targeted ads from Google, Facebook, Bing, and other third-party vendors.
• Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
• Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
• We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
• Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

The purpose of a cookie is to identify you electronically, store your preferences for viewing our webpages, allow “remarketing” relevant to your interests based on your visits to our site, and show you relevant ads on our website and across the Internet.

Cookies are stored on your device to assist us in providing and improving our Services. For example, we use cookies to keep you logged into your account and we use data collection devices such as Google Analytics to help analyze our web page flow, measure promotional effectiveness and to provide you with information relevant to your interests.

Through first-party and third-party cookies, third parties may collect information about you while you are visiting pals.pk -hosted webpages and other websites. They may use this data to show you advertisements on pals.pk-hosted webpages and across the Internet based on your prior visits to these sites. We do not collect this information or control the content of the advertisements that you will see.

What we don’t do with your Personal Information

• We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies (other than to specific pals.pk merchants you may be interacting with) for the marketing of their own products or services.
• If you are a merchant using pals.pk services, we do not use the Personal Information we collect from you or your customers to independently contact or market to your customers. However, pals.pk may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

How do we keep your Personal Information secure?

• We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
• No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

Control and access to your Personal Information

You retain all rights to your Personal Information and can access it anytime. In addition, pals.pk takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.

If you have any questions about your Personal Information or this policy, or if you would like to make a complaint about how pals.pk processes your personal data, please contact pals.pk by email at privacy@pals.pk or by using the contact details below:

PALS
69N Sandspit Beach Road
Kakapir
Mauripur, Karachi
Phone: 0345 55 55 689